EDF Energy can be contacted for free on their freephone number 0800 056 7777 for customer service advice about your electricity bills, to switch from a different provider and for gas emergencies.
EDF Energy customer services – 0800 056 7777
Contact EDF Energy customer services for free on their freephone number 0800 056 7777 to enquire about their gas and electricity prices, for billing enquiries if you believe that you have been overcharged and to submit a meter reading. You can also call this helpline to upgrade to a smart energy meter which monitors your usage and sends automatic readings, alternatively if you would prefer to top up a payment card you may dial this number to find your nearest affiliated PayPoint outlet. You should also call this helpline to get an engineer to visit your property if you repeatedly suffer from power cuts which only affect your house, however if you are not covered by their insurance policies there may be a call-out charge for this service.
Calls to the EDF customer service helpline 0800 056 7777 are completely free of charge from all landline and mobile handsets in the United Kingdom. Lines are open 8am-8pm Monday-Friday and 8am-2pm Saturday so please note you will be unable to get non-emergency customer service advice on Sundays.
Switch to EDF Energy – 0800 096 4063
Phone the EDF hotline number 0800 096 4063 for free to contact an advisor about switching energy provider to EDF. Their customer service staff will then transfer your existing account so that you get your gas and electricity under their rates. It is also advisable that you call this freephone number if you are moving home so that they can set up an account at your new address on your move-in date.
Report a gas emergency – 0800 111 999
Phone the national 24-hour contact number 0800 111 999 to report a gas emergency such as a leak, explosion or carbon monoxide poisoning. Please ensure you are in a safe location before calling EDF Energy, if possible turning off your gas supply and opening windows will allow the gas to dissipate. This service is free to call and you will not lose any of your inclusive minutes by phoning this emergency service.
EDF Energy phone numbers – UK
|EDF department||Contact number|
|EDF Energy customer services||0800 056 7777|
|Prepayment meter enquiries||0800 015 1733|
|Pay your gas and electricity bills over the phone||0800 015 1736|
|Pay your EDF Energy bills by direct debit||0800 096 2260|
|Switch to EDF||0800 096 4063|
|Enquire about changes to your fixed-rate tariff||0800 096 7355|
|Accessibility helpline||0800 269 450|
|Complain to EDF||0800 051 1643|
|Gas emergency helpline||0800 111 999|
|Report a power cut||0800 096 9000|
|EDF Energy business customers||0800 096 2255|
|Corporate support for large commercial companies||0845 366 3664|
Write to EDF Energy
Letters of complaint and feedback about your EDF Energy supply can be directed to their UK head office which is located at the following Exeter address, please do not include sensive payment information which could be used to access your bank account by fraudsters.