To make a claim with USAA from the UK, you can call their 24 hour phone line on 00-800-531-82220.
The USAA or the United States Automobile Association was founded in 1922 by 25 US Army officers who agreed to insure each other’s cars. They were essentially forced into self-insurance after being rejected by insurance companies because they were ‘high-risk’. Being the brainchild of Army Officers, the USAA adopted the motto ‘Service for the Services’. The company soon grew from its 25 member origins and has since become a Fortune 500 company but USAA still remained loyal to its original tenet of providing service to the servicemen.
They provide exclusive insurance policies to officers and enlisted personnel in the Army, Marine Corps, Navy, Coast Guard and Air Force. Officer candidates and trainees enrolled in an Officer Candidate School or similar ROTC programs in universities are also eligible to get the insurance products of the USAA. They did however shortly open their doors to civilians from 2009 – 2013. During these four years, civilian members were able to gain access to their investment, banking and life insurance products. They were still however not qualified to get car nor home insurance products.
If you’re a USAA member and would like to contact them about your insurance policies or account with them but you’re currently stationed in the United Kingdom, then email them here: https://www.usaa.com/inet/ent_memberemail/MemberEmail
If you prefer to speak to them on the phone, then call them on 00-800-531-87220 for banking enquiries.
If you’re calling for policy service, then call them on 00-800-531-81110 or you could fax them on 00-800-858-58111.
If you want to enquire about investments, then call them on 00-800-531-87220.
If you want to enquire about Life and Health Insurance, then call 00-800-531-87220.
If you require website customer support for Pin, ID and Password assistance, then call them on their 24 hotline: 00-800-531-81110 Extension. 23002.
The USAA Website
If you want to make claims on your USAA Auto Insurance, then call their 24 hour hotline on 00-800-531-82220 or fax 00-800-858-58222. Include this if you decide to fax them: https://content.usaa.com/mcontent/static_assets/Media/contact_us_fax_cover_sheet.pdf
Use this if you decide to fax USAA: https://content.usaa.com/mcontent/static_assets/Media/contact_us_fax_cover_sheet.pdf
These numbers are available from 1am-6pm C.T. (or 7am-12pm UK Time) during weekdays and from 8am-4:30pm C.T. (or 2pm-10:30pm UK Time) on Saturdays.
Post to the USAA
For policy claims and service, you can write to the USAA’s London offices at:
10 St. Mary Axe,
London EC3A 8AE,
You can also write to the USAA at:
USAA Federal Savings Bank,
10750 McDermott Freeway,
San Antonio, TX,
Please be reminded that the ABA Transit Number is 314074269.